Quickly Match Customer Issue with Agents, Resources
When you route a call, you are assigning a resource – automated or human – to address the customer inquiry. Advanced call routing allows the customer to go through the routing process quickly and efficiently, and when done right, pairs the customer with the most appropriate resource.
With speech self-service applications, customers are able to access the information they need quickly and easily 24/7, 365 days a year. In addition, companies can shorten response times to customer inquiries, increase customer satisfaction and reduce costs through automation.
We work with more than 100 technology partners – leading hardware companies and software providers – so we can deliver the right solution for your unique needs. Our experience with these other leading companies enables us to design, implement, manage and support even the most complex multivendor environments. Learn more about our partners.