Turn Your Contact Center and Unified Communications into a true pay per use model

Avaya’s xCaaS, or “Any Communications as a Service” solution provides true usage based licensing, with utility style billing based on the average number of users provisioned each month.  Combined with the efficiencies of a standard reference architecture for datacenter services, it enables us to offer an entirely new model for your UC and CC systems.

We will Build Your Communications Solutions on ConvergeOne Cloud, utilizing Avaya Cloud Reference Architecture and Applications

  • ConvergeOne offers a full suite of collaboration and/or contact center solutions in one platform. ConvergeOne Cloud lets you deliver all your cloud communication services from the same Avaya Aura® platform to your end users and contact center agents in support of your customers.
  • Services are delivered via a flexible and rapidly deployable cloud architecture. Integrate with other applications by using open standards, extensive APIs, and customization capabilities. Customize applications and deliver standards-based endpoints, supporting a mobile and distributed workforce.
  • Match expense with revenue and gain greater control over your cash flow and costs. Our utility pricing gives you a flexible pay-as-you-use model, so you don’t pay for unused capacity. Systems are provisioned to accommodate the dynamic needs of your users, agents, and customers without incurring significant upfront costs.
  • Get Avaya’s rich heritage equaled in the cloud. Our rock-solid reliability in voice communications expands to contact centers and unified communications through ConvergeOne Cloud. Our geo-redundant solutions can support any size environment.

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  • ConvergeOne is the #1 provider of Collaboration Solutions with unmatched technical expertise
  • We serve 52% of Fortune 100 companies + 40% of Fortune 500 Companies
  • Avaya’s largest Business Partner with over 1700 technical certifications
  • 12-Time Avaya Overall Partner of the Year, including 2016
  • 2016 Avaya Services Partner of the Year

Avaya Expertise

ConvergeOne Cloud for UC + CC is built on Avaya’s trusted applications – delivering the performance, reliability, and efficiency people have come to expect. We are Avaya’s largest Business Partner and 12-time Avaya Overall Partner of the Year, including 2016. ConvergeOne was also recognized as Avaya Services Partner of the Year in 2016. Transitions to ConvergeOne Cloud are seamless. Our solutions are efficient and scalable, rounded out with the ideal blend of our OnGuard Managed Services, professional services, and security solutions needed to help our customers achieve their desired – and necessary – business outcomes.

Your Cloud Your Way.

Cloud for Unified Communications

Most organizations understand that legacy phone and communication systems are cumbersome, expensive, and difficult to maintain and simply can’t compete with the rich features and flexibility of a ConvergeOne cloud based UC solution. The benefits of ConvergeOne UC Cloud are well known to companies of all sizes, and these organizations are also becoming savvy to the cloud and cloud-based offerings.

We believe that UC services should not be one size fits all, and that today’s offerings are flexible enough to meet the demands and core business requirements of all types and sizes of organizations.

The time for cloud-based UC solutions has clearly arrived, and the myriad of benefits are proven and reliable. With some simple planning and information, we can help you craft and customize the right solution that will give your business the agility, flexibility, and customization needed to support your workplace.

ConvergeOne Cloud supports the complete Avaya xCaas solution functionality for unified communications, so you can utilize the features you need.

  • Service level tiers for cost effective feature deployment.
  • Comprehensive, SIP-based, secure end-user voice and video.
  • Rich presence and IM capabilities across a wide range of business environments.
  • Texts, emails, voicemails, and instant messages in one user-friendly format.
  • Multi-party ad hoc conferencing.
  • Support for existing Avaya desk phones, conference phones, and a full range of soft clients. Plus, an attendant console to easily manage calls and workgroups.
  • Reachability for BYOD users, and extension to cellular capabilities.

Cloud for Contact Center

Your organization demands a lot of its contact center: Faster service, knowledgeable agents, and a variety of ways to communicate. It’s tough to keep up. Leveraging ConvergeOne’s contact center expertise and leadership for your contact center solution can balance your need to contain costs and maintain a great customer experience by leveraging the cloud.

Developing traditional contact centers is complex, costly, and time-consuming. Moving to the cloud changes everything—today you can benefit from all of the rich functionality your business demands with less complexity and more control.

  • Support multichannel interaction, so agents can use any communication channels they choose.
  • Offer the right resources at the right time. Capture resource skill sets in the routing database, and then route contacts to the right resource by skill type, regardless of channel.
  • Promote self-service and reduce expensive live call handling by creating sophisticated handling of automated interactions across multiple media.
  • Record and analyze customer interactions to fully understand the customer experience. Call recording is useful for maintaining quality goals, and for proving regulatory compliance. Avaya Call Management System reports are provided through a friendly multi-tenant ANAV interface.
  • Analyze virtually everything—from wait times to average answer speeds, to percent reduction over the past year in abandoned call times.
  • Provide a simple, intuitive agent desktop with advanced contact handling features, on demand access to customer information, and immediate access to experts.

ConvergeOne OnGuard Managed Services for UC + CC

Maximize Your Uptime with our Proprietary, Award-Winning Managed Services solution

OnGuard takes the management of your ConvergeOne Cloud HCS to a superior level of efficiency and reliability. Built on decades of expertise and successful customer engagement, OnGuard’s capabilities are unmatched in the industry.

On Guard is a 24×7 purpose built platform that offers state-of-the-art monitoring, management and maintenance support for every UC + CC solution we deliver.  The predictive and proactive capabilities of OnGuard maximizes your uptime resulting in seamless operations and success for your customers at the same time. 

 

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Flexibility to Create a Differentiated Offering

Your Avaya-driven ConvergeOne Cloud is built on open standards, has extensive interfaces and APIs, and gives access to a lineup of third-party offerings. Deliver Avaya and non-Avaya applications centrally through administrative segmentation and session-based privacy controls.

Low Start-Up Costs and Low-Risk Managed Growth

Our OpEx-based business model scales to meet fluctuating demand. Monthly billing is based on actual usage, with minimal upfront costs.

Single, Scalable Solution based on Avaya Aura® Platform

Scale flexibly and easily to lower costs and simplify your environment with a single point of accountability, single contract, and single invoice.

 

Ready to get started?
Contact a ConvergeOne Cloud expert: 888.321.6227 or contactus@convergeone.com.

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CLOUD ZEN

Whether your company needs your very own private cloud, public cloud, or a hybrid option, ConvergeOne has the expertise to either provide the smartest solution, or help manage the one you are currently using. Find your perfect balance.
Use what you need, when you need it.

White Paper:  Take the mystery out of the Cloud.  Learn how to make it YOUR Cloud YOUR way. 

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Empowering Your Success

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Our Partners

We work with more than 100 technology partners – leading hardware companies and software providers – so we can deliver the right solution for your unique needs. Our experience with these other leading companies enables us to design, implement, manage and support even the most complex multivendor environments. Learn more about our partners.

Avaya

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Cisco

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IBM

Ready to get started?

Contact a ConvergeOne Cloud expert. Contact us at 888.321.6227 or contactus@convergeone.com.