ConvergeOne uses a six step deployment methodology to ensure your contact center is architected, designed and installed correctly. This six-phased methodology ensures effective and efficient deployment with minimal disruption to your business. By following this methodology, you reduce risk and maximize your return on your investment. Phases include:
We identify the business objectives you are trying to achieve and align your unique requirements with the corresponding technology and applications to best meet those business needs.
We complete a comprehensive evaluation of your network to determine if the existing infrastructure and operational environment is able to support the proposed solution. During the assessment we evaluate network readiness and identify the risks, responsibilities and resources required for the deployment.
We convert the business objectives identified in the previous phases into a detailed design that meets your business and technical requirements and solves your communications challenges.
We take the designs that were created and approved in the Design phase and begin installing, developing, configuring and integrating system components according to the design specifications.
We begin the cut-over to your new collaboration solution and proactively monitor the health and vital signs of the environment.
After the solution has been live for a period of time, you may find there are changes or modifications you wish to make. Optimization covers post-installation services that are not under a maintenance contract including performance audits, hardware and software upgrades, and applications development.