Create Relationships with Every Contact
By delivering a unified and highly personalized customer experience, you can build your brand and foster long-term customer loyalty. ConvergeOne helps you make it happen with Avaya solutions that deliver intelligent, personalized contact routing that perfectly matches your agents with your customers.
For example, Avaya Aura® Contact Center Elite enables you to handle all types of customer interactions more efficiently by helping to ensure that the right resources are readily available. Intelligent routing and resource selection features let you decide if customers should be served by the least busy agent, the first available agent or the agent with skills to best match a customer’s needs. The solution also helps you serve customers and prospects through their preferred contact channel, to deliver the right experience every time.
Avaya IP Office™ offers contact center capabilities for businesses with 5-100 agents — combining Avaya’s customer experience leadership with the simplicity and value of the IP Office platform. It gives you powerful yet affordable multichannel functionality for voice, email and web chat in the contact center.
A great experience. Every time, every channel.
Today’s customers expect to have a consistently good experience whether they are contacting you via the web, video, social media or mobile devices. That’s where ConvergeOne comes in with a full range of Avaya video, social media and mobile customer service applications for the contact center.