Your network is the glue that holds your company together. Without it, email goes away. Your phones stop working. The internet becomes a thing of the past and you’re basically put back into the stone age.

Enterprise networking Managed Services from ConvergeOne provide you with the support and tools you need to not just keep the information flowing, but management reports and data mining to provide you with the data you need to make smarter, faster business decisions.

Total Network Peace of Mind

No Network Means No Work.

Your network is a critical enabler to the well being of your business; it is always in need of attention to ensure it’s running predictably, optimally and securely. Our Managed Services is ideal for an organization that demands the utmost in network reliability and service quality.

Our expert engineers will remotely support and manage your network. We provide all of the benefits of an internal, highly skilled engineering department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware.

With our Managed Services, you can have access to the industry’s most advanced communication management reports and data mining tools.

The detailed system audits, reports and disaster recovery tools provided by ConvergeOne will address the major areas of communications management, including Inventory, Configuration, Performance, Backup and Security.

We provide you with the data you need to make smarter, faster business decisions and manage your infrastructure with data intelligence you have never seen before.

BENEFITS

  • Lower telecom operating costs
  • Fund innovation with cost savings from improved system efficiencies
  • Proactively identity service-affecting MAC and service issues
  • Satisfy needs for complex system reporting and ongoing asset management
  • Plan upgrades and justify expenditures to management

Reports and services

Inventory

Site Survey – A complete inventory of your system components including port counts, licenses, hardware and software.

Manufacturer Support Analysis

Targets important life cycle and upgrade needs supporting asset management and verification of maintenance billing (included with Site Survey).

Configuration

SourceBook – A detailed audit of system configuration and programming in a graphical customer-friendly format. Fully understand the “as-built” configuration and capabilities of your system.

Performance

Traffic Study – Improve the performance of your system with critical data covering TDM and VoIP trunking facilities. Identifies opportunities to reduce trunking costs while pre-engineering IP bandwidth requirements.

Disaster Recovery

Backup – Remote communication server backups to protect your most critical system data; archived and accessible online 24×7

Security

Security Alert – Comprehensive security analysis identified potential security risks and compliance issues while providing manufacturer “best practices” security recommendations. Also, our Site Advisor is an online resource for identifying targeted system improvements and cost reduction opportunities.

Session Manager Book

Paints a detailed and well-diagrammed picture of Session Manager. Domains, locations, SIP Entities, Adaptations, Time Ranges and Routing Policies are all captured, organized and presented – textually and graphically.

Be prepared for what’s next.

BENEFITS

  • Increased Productivity
    Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution.
  • Reduced Business Impact from IT Failures
    Combining preventative maintenance and remote monitoring means we minimize failures that could impact your business. Your network behaves in a stable and reliable manner.
  • Reduced Network Downtime through Proactive Maintenance
    Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter.

Empowering Your Success

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Our Partners

We work with more than 100 technology partners – leading hardware companies and software providers – so we can deliver the right solution for your unique needs. Our experience with these other leading companies enables us to design, implement, manage and support even the most complex multivendor environments. Learn more about our partners.

Avaya

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Cisco

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IBM

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