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Keeping you up-to-date on the latest technology and business trends.

PROGRAM MANAGEMENT STRATEGIES FOR SUCCESSFUL IT SOURCING

January 6th, 2016|Categories: Blog|

January 6, 2016 With the ubiquity of technology applications and options today, functionality that was once available only to a few is now available widely and directly to consumers — with the result that users are now looking for the same benefits in their corporate lives. Together, ease of accessibility [...]

7 WORDS THAT WASTE MONEY IN NEW CONTACT CENTER INSTALLATIONS

October 9th, 2015|Categories: Blog|

October 9, 2015 I’ve seen it a couple of times over my career. We spent months in the sales cycle, did days of onsite assessments to understand its contact center operations, only to be told during installation of the new solution: “WE DON’T DO IT THAT WAY HERE!”  If you’ve [...]

ERROR CODE TRANSLATOR: YOUR KEY TO QUICKLY FIX CALL CENTER ISSUES

October 9th, 2015|Categories: Blog|

October 9, 2015 IT professionals who are responsible for troubleshooting system issues have to deal with an endless supply of error codes. Most monitoring software for Cisco Contact Center platforms send automated alerts with these error codes that are meant to tell you exactly what went wrong. The problem is [...]

TOP 4 CONTACT CENTER TOPICS BROUGHT UP BY CUSTOMERS

October 9th, 2015|Categories: Blog|

October 9, 2015 I’m a 16 year veteran of the enterprise contact center market and from my point of view the contact center is going through a much needed revival. Many business leaders who once only looked at the call center when they needed to reduce costs are now starting [...]

UPGRADES: WHICH PATH TO GO DOWN

October 9th, 2015|Categories: Blog|

October 9, 2015  It’s no secret that upgrades are crucial to keeping your system running smoothly. There are two types of upgrades to consider: a Common Ground upgrade and a Technology Refresh Upgrade. The Common Ground upgrade method is performed on the existing hardware. The upgrade can only be performed [...]

ADDRESSING THE TOP 5 COMMON HOSTED CONCERNS

October 9th, 2015|Categories: Blog|

October 9, 2015 The adoption of cloud based solutions is fast becoming a standard “look” for many companies. Corporations are now requiring hosted/cloud based solutions be considered as a part of the purchasing process. Contact Center market analysis indicates that the adoption of Hosted/Cloud based contact center solutions is expected [...]

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